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Our Terms were last updated on May 22nd, 2026

Last updated on May 22nd, 2026

Terms of Use

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE AND/OR ANY OF OUR SERVICES ACCESSIBLE THROUGH OUR WEBSITE. BY USING OUR WEBSITE OR CONTENT, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE AND CONTENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF YOUR EMPLOYER OR ANOTHER ENTITY, YOU REPRESENT AND WARRANT THAT: (I) YOU HAVE FULL LEGAL AUTHORITY TO BIND YOUR EMPLOYER OR SUCH ENTITY TO THESE TERMS; (II) YOU HAVE READ AND UNDERSTAND THESE TERMS; AND (III) YOU AGREE TO THESE TERMS ON BEHALF OF THE PARTY THAT YOU REPRESENT.

  1. Scope and definitions

  1. These terms and conditions (the "Terms") apply to purchase of any electronic product and/or service provided by the Provider, via the Provider’s website located at the address www.ivigee.com (the "Website") or on the basis of an individualised offer. For the purposes of these Terms, the “Provider” shall mean the provider of the relevant electronic product and/or service or the entity designated as the contracting party on the provider’s side in the relevant ordering interface, individualised offer or in the Contract. The Terms shall be governed by Section 1751 (1) and other provisions of Czech Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code").

  1. Provisions of these Terms form an integral part of the contract for the provision of digital content (the "Contract") between the Provider and a customer (the "User"). 

  1. In case the User and the Provider enter into an individual written agreement relating to digital content, such individual agreement shall take precedence over these Terms.

  1. Professional use

  1. Based on the Contract, the Provider shall provide the User with information and services related to the fields of pharmacovigilance and pharmaceutics (the "Content") for User's professional needs, and the User shall pay stipulated fees, all in accordace with the conditions specified below. 

  2. The Content is intended for professional use only. The User hereby declares that he/she is a pharmaceutical or pharmacovigilance professional, and he/she will use the Content in connection with professional and/or business activities.

  1. Conclusion of the Contract

  1. The User may choose from different subscription plans (Weekly Email Newsletter, Community, Premium or Enterprise). The Content (extent of information and services) differs with each plan.

  1. To sign up for the Weekly Email Newsletter, the User shall:

    1. confirm acceptance of these Terms and the intent to use the Content for professional purposes; 

    2. use his/her existing personal user account or register and create a personal user account before concluding the Contract (the "User Account"). The registration includes entering a unique name and password. Once the User Account has been created, the User may complete an order;

    3. after accessing the shopping cart, the User shall validate an order, choose a payment method, and fill in payment information;

    4. confirm the order by clicking on the button provided for this purpose.

  1. New Users signing up for the Weekly Email Newsletter are entitled to a ninety (90) day free trial period commencing on the order date (the “Free Trial Period”). During the Free Trial Period, no subscription price will be charged. Upon expiry of the Free Trial Period, the subscription shall automatically convert into a paid subscription on a until further notice basis, unless cancelled by the User prior to the end of the Free Trial Period. By registering for the Free Trial Period, the User expressly agrees to the automatic commencement of paid subscription following expiry of the Free Trial Period. 

  1. To place an order for the Community subscription plan, the User shall:

    1. confirm acceptance of these Terms and the intent to use the Content for professional purposes; 

    2. use his/her existing personal User Account or register and create a personal User Account before concluding the Contract. Once the User Account has been created, the User may complete an order;

    3. after accessing the shopping cart, the User shall validate an order, choose a payment method, and fill in payment information;

    4. confirm the order and payment by clicking on the button provided for this purpose. 

  1. The User concludes the Contract by confirming the order. The Content shall be available immediately following payment, upon logging into the User Account. In case of the Free Trial Period for the Weekly Email Newsletter, the Content shall be available following confirmation of the order.

  1. The Premium and Enterprise subscription plans are concluded on individual basis, The User shall contact the Provider to order one of these subscription plans. Provider’s contact details are available on the Website.

  1. Payment terms

  1. The User shall pay for the Content order a price published on the Website that is effective at the time of ordering. Subject to the selected payment type and subscription plan, price for the Content shall be paid as an upfront payment for the whole subscription period, or in monthly installments payable in advance until the subscription term ends. Duration of the offered subscription period will continue and automatically renew on an annual basis until the User cancels the subscription, or the User Account is otherwise suspended or terminated pursuant to these Terms. In case of subscription cancellation, the subscription will terminate at the end of the effective contractual term.

  1. In case of monthly installments, if a monthly payment is not successfully processed on the due date, access to the Content may be suspended until the outstanding amount is received. Suspension of access due to non-payment does not terminate the subscription unless expressly cancelled in accordance with these Terms. 

  1. The Provider collects fees through secure third-party payment processors. Payment details provided by the Customer to payment processors are not retained by the Provider, and such details are subject to each of third-party payment processors’ own privacy policies and terms and conditions. The Provider shall not be liable for any issues the Customer may face in relation to third-party payment processors.

  1. The User will receive an invoice, detailing the User’s Order. The User accepts that the invoices will be sent in electronic format by e-mail. 

  1. All prices published on the Website are net prices. Applicable rate of value-added tax, sales or other similar tax will be added to the price, depending on the User’s location, and it will be displayed to the User before payment. Such taxes at their then current rates shall be paid by the User.

  1. The price is fixed for the relevant subscription period. For the following subscription periods, the Provider is entitled to appropriately increase the price of subscriptions. Increased price will always be published on the Website. The Provider will also announce the increased price to the User by e-mail at least four (4) weeks before the date of entry into force. The User will always be entitled to opt-out from the automatic annual renewal. 

  1. Access to the Content 

  1. User’s access to the Content is possible only through the User Account. The User is obliged to maintain confidentiality of the information necessary to access his/her User Account (username and password). The User is not entitled to allow third parties to use the User Account. Any action carried out on the Website via the User Account is deemed to have been carried out by the User.

  1. Usability and functionality of the Content, as well as monitoring designed to prevent unauthorized use, require that the devices used by the User accept cookies as placed by the Provider’s systems, and that such cookies may not be modified during a session. The User shall secure compliance with such requirements (in particular by respective settings in his browser). If User is in breach of the above obligations for any reason he is responsible for, the Provider shall not be liable for any malfunctions resulting therefrom. If the monitoring designed to prevent unauthorized use is impaired due to such a breach, the Provider may request the User to remedy such breach by setting a reasonable deadline. If the User does not timely remedy the breach, the Provider has the right to suspend the User’s access to the Content until such breach has been remedied. Furthermore, the Provider has the right to terminate the Contract after setting an additional reasonable deadline, provided that the User is still in breach after expiration of such additional deadline.

  1. The User shall promptly notify the Provider if the User becomes aware of any misuse of access data or passwords to the User Account. In case of misuse, the Provider has the right to suspend the access to the Content until the facts and circumstances have been cleared up and the misuse has been ended. The User shall be liable for any misuse for which the User is responsible.

  1. The User shall be responsible for providing and maintaining all technical equipment necessary for accessing the Content, in particular, for User’s hardware, operating system, Internet connection and current browser software. The Provider will specify on the website which browsers are supported and will update such information from time to time. In the case of innovations and modifications to the Content, the User shall be responsible for making necessary adjustments to User’s IT infrastructure.

  1. The User shall take appropriate steps to secure User’s systems. The User shall, in particular, use the established security settings of the browser and up-to-date protective mechanisms to prevent malware, including firewalls, antivirus software and similar. 

  1. Reward and recognition systems

  1. The Provider may offer reward and/or recognition systems for some or all subscription plans. The User may be offered an opportunity to participate in these systems. 

  1. The Provider will define specific terms and conditions for each reward and recognition system. The User accepts the relevant terms and conditions by participating in one of these systems.

  1. Updates and modifications; Availability

  1. The Provider will make updates to the Content that are necessary to keep the Content free of defects. The Provider will use reasonable efforts to continuously adjust the Contents to changing requirements from time to time. Therefore, the Provider reserves the right to adjust the system according to the technological state of art and to make improvements to the system, in particular to improve user-friendliness. The Provider also reserves the right to modify the Content, provided such modifications are necessary for error correction, for updating and for supplementation, and/or are necessary due to optimised programming technologies, and/or are required due to licensing restrictions.

  1. The Provider will use all reasonable efforts to achieve an average availability of the Database of 95% per calendar year. Metering point for determining the availability of the Database shall be the interface between the system and the Internet. The availability shall be determined in accordance with the following formula: Availability = (total time less total downtime) / total time * 100%. 

    In determining the total downtime, the following times will not be considered: 

    a) downtime caused by malfunctions of the Internet or other circumstances for which the Provider is not responsible, such as force-majeure, in particular an epidemic or pandemic, blackouts; 

    b) downtime caused by scheduled maintenance work in the system, which has been announced in advance; 

    c) downtime caused by mandatory unscheduled maintenance work required to remove malfunctions; if possible, User will be notified of any malfunction by a note on the website; 

    d) downtime caused by temporary deficiencies in User’s technical infrastructure, such as malfunctions of the User’s hardware.

  1. User's rights of use

  1. The User may choose from different subscription plans (Weekly Email Newsletter, Community, Premium and Enterprise). The extent of available Content and related services are dependent on the selected subscription plan, as defined at the time of confirming the User’s order. 

  1. User's rights of use under each plan may be subject to modification, in particular in connection with Content innovation. However, the User shall have access to basic ordered functionalities and services throughout each annual subscription period. 

  1. The User Account is personal and may not be shared with, transferred to, or used by any other individual. User Account credentials and access to the Content are strictly personal and may not be shared. The Provider reserves the right to suspend or terminate access in the event of suspected account sharing or misuse.

  1. In the Premium and Enterprise subscription plans, the Provider shall enable the User to add additional authorised Users to the existing User Account at an extra charge. The original User will have administrator rights in relation to the User Account and additional Users. Additional Users will share the Content with the original User, and they are obliged to follow the Terms and other obligation in the same extent as the original User. Additional Users shall confirm acceptance of these Terms before they can access the Content. The original User shall ensure additional Users’ compliance with the Terms.

  1. Subject to Provider’s offer, the User may extend the Content by add-ons. Articles 3 and 4 of these Terms shall apply accordingly to ordering and payments for such add-ons. Each add-on will only be accessible to the User for duration of the User’s Contract. In case the User purchases an add-on in the course of subscription period, the add-on price will be calculated based on number of months (including incomplete months) before the end of such subscription period. 

  1. The User may use the Website and Content only for lawful purposes. The User may use neither the Website nor Content:

    1. In any way that breaches any applicable local, national, or international law or regulation; and

    2. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

    The User further agrees:

    1. Not to reproduce, duplicate, copy or re-sell any part of the Website or Content in contravention of provisions of these Terms;

    2. Not to access without authority, interfere with, damage, or disrupt any part of the Website or Content, any equipment or network on which the Website and/or Content are stored, any software used for operation of the Website and Content or any equipment or network or software owned or used by any third party;

    3. Not to assign, sell, resell, sublicense, rent, lease, time-share, distribute or otherwise transfer the rights granted to the User hereunder to any third party (including affiliates), except as expressly permitted herein.

    4. Not to use systematic or automated retrieval of documents, preparation of systematic compilations from retrieved documents, or systematic publishing or presentation of documents to third parties.

    5. To delete or discard any documents of Content origin in User’s possession, after any termination of the Contract.

  1. The Provider has the right to take technical measures to prevent excess use of the Content and may, in particular, install relevant access restrictions. The User may not use any devices, products or other means which serve the purpose of bypassing, or overcoming, technical measures taken by the Provider.

  1. The Provider collects, processes, and utilizes personal data in accordance with the Provider’s data privacy policy, located at the iViReg website.

  1. Intellectual property and copyright

  1. The Provider is the owner, reseller or the licensee of all intellectual property rights on the Website and of the Content. The Content is protected by copyright laws and treaties around the world.

  1. The User may use the Content in accordance with these Terms solely for professional needs as expressly permitted by these Terms and all applicable laws. Any other use of the Content is strictly prohibited. Any rights not expressly granted herein are reserved by the Provider. 

  1. Trademarks, company logos, other marks or protective notes, notices of authorship, serial numbers or other identifying features may not be removed or modified in electronic formats or printouts.

  1. Defects and User rights

  1. Rights and obligations of the User in case of defects are governed by the relevant legal regulations. Upon User’s notice, the Provider shall rectify any defects to the Content within reasonable period of time. In that respect, responsibility of the Provider extends only to the network access point between Provider’s systems and the Internet, but not to the User's systems and data transmission lines beyond that point. 

  1. The Content includes pharmacovigilance regulatory information and legislation from multiple countries around the world. To cover this extent, the Provider has to rely also on data provided by third parties. Although the Provider uses its best efforts to keep all Content updated, it cannot guarantee full accuracy or timeliness of the Content in all cases. The User is strongly advised to perform a plausibility check before applying any information in a specific context.

  1. Depending on selected subscription plan, the Content may also include proposed procedures, best practices, studies, publications, and user opinions. These documents and information may be based on specific cases and personal experience. They shall not be interpreted as general rules or individual advice. The Provider accepts no responsibility or liability with regard to this type of information and does not endorse any opinion or advice provided by third parties. 

  1. The User shall notify the Provider of any defects, malfunctions, or damage without undue delay.

  1. Any statements made by the Provider with regard to the Content in promoting materials and websites shall be interpreted solely as a description of the product, and they shall not constitute any guarantee to the User.

  1. Liability for damages

  1. Provider’s maximum aggregate liability towards the User and any additional Users sharing a single User Account for any damage in connection with the Contract and the Content, shall be limited by the amount specified for each subscription plan below:

    Weekly Email Newsletter, Community: EUR 500

    Premium, Enterprise: equivalent of annual fee for the present subscription period, unless specified otherwise in an individual contract.

  2. The Provider shall only be liable for damage which is foreseeable and typical for the Contract. The Provider shall have no liability in respect of loss of profit, loss of business, loss of goodwill, punitive or exemplary damages, unpredictable damages, or non-material damages arising in connection with the Contract. 

  1. The Provider shall not be liable for any loss or damage caused by Internet connection failure, temporary unavailability of the Content or for any incompatibility of User’s IT infrastructure. 

  1. Nothing in these Terms shall be interpreted as excluding or limiting Provider’s liability for harm caused by intentional or reckless conduct of the Provider, or for other cases outlined in Section 2898 of the Civil Code.

  1. Contractual Term

  1. Unless specified otherwise by the Provider or in these Terms, each Contract shall be concluded for a period of twelve (12) months. 

  1. Upon expiry of the initial term, the Contract will always continue and renew automatically for successive one year terms, unless the User or the Provider serves a written notice to the other party before the expiration of the current term, of its intention not to renew. The User may serve such opt-out notice electronically, using the User Account. 

  1. In case of the Weekly Email Newsletter, the User may terminate his/her Contract at any time, using the User Account. Termination shall take effect at the end of the current billing period. No partial refunds shall be provided for unused portions of a billing period, unless required by applicable law. Termination during the Free Trial Period prevents conversion to a paid subscription.

  1. Individual termination conditions may apply to Premium and Enterprise subscription plans.

  1. Upon termination of the Contract, the Provider may immediately suspend User's access to the Content.

  1. User support

  1. The User may use Provider’s support to address technical, functional, and other issues related to the Content. The User may contact the Provider’s user support after logging into the User Account. 

  2. Typical user support response time shall be 24 to 48 hours on business days. User support will be active on standard business hours, excluding Saturdays, Sundays, and Czech and U.S. holidays.

  1. Force majeure

  1. Neither of the contracting parties shall be held liable to the other for non-performance or delays in performance of an obligation hereunder that would be due to the occurrence of a case of force majeure, without this list being exhaustive: total or partial strikes, internal or external to the party, bad weather, epidemics, water damage, fires, attacks, natural disasters, social conflicts, intervention by civil or military authorities, governmental or legal restrictions, interruption of the electrical or telecommunication networks, scheduled interventions or seizures by the courts. In such a case, the obligations arising hereunder will be temporarily suspended.

  1. Final provisions

  1. This Contract shall be governed by and construed in accordance with the laws of the Czech Republic. The User and the Provider submit to the exclusive jurisdiction of courts of the Czech Republic.

  2. The User acknowledges that the Provider has the right to unilaterally amend these Terms in order to improve Provider’s services, to comply with changes to the law and with Provider’s commercial objectives. The Provider will publish amended Terms on the Website and it will notify the User through the User Account or by e-mail at least thirty (30) days prior to proposed effective date of the relevant change. Amended Terms will apply to an individual User only starting as of a new subscription period, i.e., after renewal of the existing Contract or by conclusion of a new Contract. The User has the right to refuse the proposed change of the Terms and to terminate the Contract. The termination will become effective at the end of actual subscription period.

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iViGee USA LLC,
1500 District Ave.
Burlington, MA, 01803
United States

iVigee Services a.s.
Hvezdova 1716/2b
Prague 4, 140 00
Czech Republic

Contact

1800 123 4567
info@ivigee.com

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